Shipping policy
We ship across India. All orders are prepaid — we do not currently offer cash on delivery.
Free shipping. Shipping is free on every order, with no minimum.
Dispatch. Orders are packed and handed to our courier within 48–72 working hours of payment confirmation. Weekends and public holidays are not counted.
Delivery estimates. From dispatch:
| Metro cities | 3–7 working days |
| Rest of India | 5–7 working days |
These are estimates from our courier partner, not guarantees. Remote and hill locations can take longer.
Tracking. You'll receive a tracking link by email as soon as your order ships. If tracking hasn't updated for 72 hours, write to us and we'll chase it.
Address accuracy. Please check your address and phone number at checkout. If a parcel is returned to us undelivered because the address was incomplete or incorrect, or because delivery attempts failed, we'll re-dispatch it once a ₹100 re-dispatch charge is paid.
Risk and transit. Once a parcel is handed to our courier, it travels under their custody. If it is lost or damaged in transit, tell us — we'll take it up with the courier and make it right. See our Returns, Exchanges & Refunds policy for damaged deliveries.
Delays outside our control. Weather, strikes, civil disruption, public holidays and similar events can delay delivery. We'll keep you informed, but we can't compensate for delays caused by such events.
Contact.
Grievance redressal. Complaints may be sent to our Grievance Officer, Yuvraj Singh, at . We acknowledge within 48 hours and aim to resolve within 30 days.
Governing law. This policy is governed by the laws of India. The courts at Rajasthan have exclusive jurisdiction.
Changes. We may update this policy; the current version always appears on this page.