Refund policy
Window. Requests must reach us within 7 days of delivery.
Condition. Items must be unworn, unwashed and unaltered, with all tags attached and in their original packaging. We can't accept anything that has been worn, washed, altered, or that carries perfume or smoke.
Free size exchange. One free size exchange per order, subject to stock. We arrange the pickup and the reshipment at no cost to you.
Change of mind. If you'd simply prefer not to keep the piece, you have two options:
- Store credit - issued for the full value of the item, with nothing deducted. It arrives by email as a Burloom gift card code you can use at checkout. It does not expire, and any unused balance stays on the card for your next order.
- Refund to your original payment method - ₹100 is deducted to cover the shipping we absorbed on the original order and the return pickup.
Damaged, defective or wrong item. Tell us within 48 hours of delivery. Damage and defect claims must be supported by an unboxing video showing the sealed parcel being opened, along with photographs. Where a claim is confirmed we replace the item or refund you in full, and we cover shipping both ways - nothing is deducted.
How to start a return or exchange
- Email within the window above with your order number, the item, and whether you want an exchange, store credit, or a refund to source.
- We confirm eligibility and arrange a courier pickup.
- Pack the item in its original packaging with tags attached.
- We inspect it within 1 working day of it reaching us.
- We resolve it - see timelines below.
Refund timelines. Store credit is emailed to you as a gift card code the same day inspection is passed, and can be used immediately. Refunds to your original payment method are initiated within 1 working day of inspection; how long the money then takes to appear depends on your bank and card issuer, and is outside our control.
Cancellations. You can cancel any order free of charge at any time before it is dispatched - email us with your order number. Once dispatched, the return process above applies.
Rejected returns. If an item arrives back with us outside the window, without tags, or in a condition that fails inspection, we'll contact you and ship it back at your cost.
Grievance redressal. Complaints may be sent to our Grievance Officer, Yuvraj Singh, at . We acknowledge within 48 hours and aim to resolve within 30 days.
Governing law. Governed by the laws of India. The courts at Bharatpur, Rajasthan have exclusive jurisdiction.
Changes. We may update this policy; the current version always appears on this page.